Privacy Policy

Last updated : 19 October 2024

1. Data Controller

Findex IT Solutions
Address: Yaoundé, Cameroon
Email: hi@lefindex.com
Phone: +1 613 979 8379

2. Data Collected

We only collect data you voluntarily provide through our contact form:

• Mandatory data: Full name, email address, inquiry subject, message
• Optional data: Phone number, company name
• Technical data: IP address, date and time of submission (for security)

3. Purpose of Processing

Your personal data is collected and processed for the following purposes:

• Respond to your information or contact requests
• Send you a confirmation email
• Follow up on your request
• Improve our services and website
• Prevent abuse and spam (anti-bot protection)

4. Legal Basis

The processing of your data is based on:

• Your consent: By checking the acceptance box when submitting the form
• Legitimate interest: To respond to your request and ensure our site's security

5. Retention Period

• Contact data: Retained for a maximum of 3 years from your last interaction
• Technical logs: Retained for 1 year for security reasons
• Emails: Kept in our mailbox until manual deletion

6. Data Recipients

Your personal data is exclusively intended for:

• The Findex team (to process your request)
• Our web host (for secure storage)

We do not sell, rent, or share your data with third parties for commercial purposes.

7. Your Rights (GDPR)

In accordance with the General Data Protection Regulation (GDPR), you have the following rights:

• Right of access: Obtain a copy of your personal data
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your data ("right to be forgotten")
• Right to restriction: Limit the processing of your data
• Right to portability: Receive your data in a structured format
• Right to object: Object to the processing of your data
• Right to withdraw consent: At any time, without affecting the lawfulness of prior processing

How to Exercise Your Rights?

To exercise any of your rights, contact us by email at hi@lefindex.com with:

• Your full name
• Your email address
• The nature of your request (access, rectification, deletion, etc.)

We commit to responding within a maximum of 30 days.

8. Data Security

We implement technical and organizational security measures to protect your data:

• HTTPS connection (SSL/TLS encryption)
• Anti-spam protection (CSRF, honeypot, rate limiting)
• Logs stored in a protected directory (.htaccess)
• Restricted access to personal data
• Regular data backup

9. Cookies

Our site uses strictly necessary cookies for functionality:

• Language cookie: To remember your language preference (FR/EN)
• Session cookie: To maintain your session during navigation

We do not use any advertising or tracking cookies.

10. Data Transfer

Your data is hosted and processed in Cameroon. We do not transfer your data outside this territory, except if necessary to contact you (emails via international servers).

11. Minors

Our site is not intended for minors under 16 years old. We do not knowingly collect personal data from minors. If you are a parent and discover your child has provided us with information, contact us for deletion.

12. Changes to this Policy

We reserve the right to modify this privacy policy at any time. Any changes will be published on this page with a new update date. We encourage you to regularly consult this page.

13. Contact & Complaints

For any questions regarding this policy or the processing of your data:
📧 Email: hi@lefindex.com
📞 Phone: +1 613 979 8379

If you believe your rights are not being respected, you may file a complaint with the competent data protection authority in your country.